Top 10 Online Reputation Management Software – Tested and Evaluated
Jodie Miller
Do you want to reach everywhere? Here on this page, we evaluated all of the best online reputation management software to list out the 10 best based on our comprehensive evaluation methodology.
Pick one and make your online presence felt all around the world!
Our Evaluation Methodology:
- We evaluate terms, reputation, and support of the top online reputation management software.
- We look for all essential content delivery network features.
- We compare pricing packages and their restrictions.
Keen on the methodology to choose the top online reputation management software? We have it covered here.
Top 10 Best Reputation Management Software
1. MyReviewEngine
MyReviewEngine is one of the most sought out software that easily allows any doctor office, dental office, auto dealer, hair salon, etc to quickly earn more reviews and build up their 5 star reviews.
This software also allows to gain exposure by creating better customer relations. Easily send your patients or customers an e-mail or SMS message to select their star rating (1-5), and either leave their comments on a public website Google, Yelp, Facebook, etc or submit their comments in a private form. You have 100% control over what’s publicly posted and what’s not.
Coverage: Nationwide
Free reputation analysis: Yes
Negative content: Suppression and removal of negative content on Google
Positive content: Publishing of multiple profiles and publishing of positive content on said profiles
Web presence: Creation and maintenance of your website, plus publishing of content to newly created platforms
Social media profiles: Creation and optimization
Content creation: videos, images, text
Support: Outstanding
Review stream automatically grabs new feedback for your website
Email templates are auto sent
Detailed reporting by week, month, or year
Ability to add hundreds of sites for people to review on
Will discount only if you have a certain number of profiles
Platform doesn’t support multiple profiles
- Support via e-mail, phone, and chat
- Hundreds of local and national companies actively utilizing the review platform
- Dozens of new clients coming onboard each week
2. Yotpo
MyReviewEngine is one of the most sought out software that easily allows any doctor office, dental office, auto dealer, hair salon, etc to quickly earn more reviews and build up their 5 star reviews.
This software also allows to gain exposure by creating better customer relations. Easily send your patients or customers an e-mail or SMS message to select their star rating (1-5), and either leave their comments on a public website Google, Yelp, Facebook, etc or submit their comments in a private form. You have 100% control over what’s publicly posted and what’s not.
Coverage: Nationwide
Free reputation analysis: Free demo
Negative content: N/A
Positive content: N/A
Web presence: Turn sales into positive reviews
Social media profiles: N/A
Content creation: N/A
Support: Above average
Artificially intelligent requests using our frictionless in-mail technology
Get more detailed and helpful reviews with key topics and customize each form to suit your brand needs
Customize emails
Let your customers share their content on social channels
Navigation isn’t intuitive
Expensive software for small businesses
Poor customer support
Weak UX
- Support via e-mail and phone
- Increased 5 star reviews for dozens of companies in shorter time than competitors
- Tripled their customer base in just 6 months time
3. Chatmeter
Chatmeter helps multi-location businesses and agencies measure and improve their marketing effectiveness. Our service measures the online presence for each location by analyzing its online visibility and reputation. We benchmark its performance against other local competitors and provide personalized recommendations for improvement through our interactive dashboard and daily email alerts.
Coverage: Nationwide
Free reputation analysis: Free demo (yes), free trial (no)
Negative content: Removal of negative articles
Positive content: N/A
Web presence: Turn sales into positive reviews
Social media profiles: N/A
Content creation: N/A
Support: Average
Measure your brand’s review efforts with a unique competitor benchmarking LBV scoring system
Empower your teams to make confident business decisions with Analytics Studio
Workflow provides a systematic approach to keeping local listings accurate, so customers can always find you
No link previews, meta descriptions, or clickable photos when posting links on social media
Lack of access to review responses in the dashboard (ApartmentRatings, Apartments.com, etc.)
Dated UI
- Support via e-mail, phone, and chat
- Chatmeter has increased their customer base by
- Helped many entrepreneurs with suppressing negative press
4. Birdeye
Generate authentic reviews, monitor reviews on 200+ sites in one place, respond to reviews, share your reviews on social media and receive actionable insights from customer feedback. Be the obvious choice online with BirdEye.
Coverage: Nationwide
Free reputation analysis: Free demo
Negative content: N/A
Positive content: N/A
Web presence: N/A
Social media profiles: N/A
Content creation: N/A
Support: Average
Measure your brand’s review efforts with a unique competitor benchmarking LBV scoring system
Empower your teams to make confident business decisions with Analytics Studio
Workflow provides a systematic approach to keeping local listings accurate, so customers can always find you
System billing issues after cancelling service
Slow integration/integration bugs
Prefer a more cohesive streamlined way to integrate or automate this software
- Chat, e-mail, phone, documentation
- Reviews skyrocketed after implementing BirdEye
- Reviews more than tripled in a year using this software
5. Brand24
Brand24 is the most effective method of monitoring your brand or product on the Internet. It is also a tool that measures the buzz around your brand, product or keyword.
Coverage: Nationwide
Free reputation analysis: 14 day free trial, tiers thereafter
Negative content: N/A
Positive content: N/A
Web presence: N/A
Social media profiles: N/A
Content creation: N/A
Support: Average
This tool has an excellent technical support that gives you immediate response to your needs
Top platform we could find where we can monitor mentions regarding our company
Provides an instant view of all the social network profiles that you manage
Your mobile version does not provide the same favorable results as the desktop application
Its cost is extremely high and does not work for all companies
- E-mail, phone, documentation
- Assisted with tripling 5 star reviews quicker than competitors
- Helped entrepreneurs compete with bigger companies for business
6. Podium
Podium is a customer interaction platform that utilizes text messaging to help businesses manage customer relationships and build an online reputation on a variety of websites.
Podium’s platform consolidates customer interactions and online reviews into a single dashboard to help users manage online review management. From the dashboard, users can send review invitations, respond to online reviews in real-time, and send and receive text messages with customers and potential customers.
Coverage: Nationwide
Free reputation analysis: 14 day free trial
Negative content: N/A
Positive content: Publishing reviews to social sites
Web presence: N/A
Social media profiles: N/A
Content creation: N/A
Support: Average
Ease of use
Mobile access
Clean and basic UI
Lack of messaging templates
Bugs with phone app login
Team Chat sidebar lacks details for certain conversations
No video chat available for connecting with clients
- E-mail, text
- Podium tripled reviews for hundreds of clients
- Helped grow dozens of medical offices based solely on the reviews increase
7. Rize Reviews
Rize Reviews is a cloud-based solution that helps businesses collect feedback and online reviews for improving customer satisfaction and loyalty. Key features include campaign management, response tracking, sentiment analysis and social media monitoring.
Designed for small to midsize businesses, Rize Reviews provides a directory for storing client information to send text messages for resolving negative online reviews. The centralized platform allows enterprises to install kiosk devices across office premises for collecting customer feedback from multiple locations. Additionally, the tool uses Schema to make reviews SEO-friendly for improving Google ranking of business websites.
Coverage: Nationwide
Free reputation analysis: Free demo
Negative content: N/A
Positive content: N/A
Social Media: Platform integrates with top sites
Reporting: System reporting
Content creation: No
Support: Above average
Easy of use & delivering the link to customers
Allows to consolidate reviews from around the web and intervene with unhappy clients
Training and staff are clear and helpful
Having employees remember to ask for reviews from customers takes continued training and reminders
Upfront pricing unavailable
- E-mail, phone
- Customer service outcomes and online reputation have improved for companies using this software
- Doctor offices have doubled their patients in 6 months due to an increase of reviews
8. Yext
Yext Reviews is a cloud-based reputation management solution that helps businesses manage positive customer experience by monitoring and responding to client feedback. Key features include social media metrics, sentiment analysis, review request and response management.
Designed for businesses of all sizes, Yext Reviews’ publishing widgets let users generate organic feedback from customers to share them across websites and local pages. It enables enterprises to display star ratings on the organic search engine results page (SERP) and improve client engagement. Additionally, the solution comes with brand control tools to help franchisees, advisors, agents or local managers operate business processes and review responses based on controlled user access.
Coverage: Nationwide
Free reputation analysis: Free demo
Negative content: N/A
Positive content: N/A
Social Media: Platform integrates with top sites
Reporting: System reporting
Content creation: No
Support: Average
Makes it easy to manage a company’s local listings/reputation
Updates and changes are seamless with this software over multiple platforms
Links up with some relatively important sites and services
The analytics when sent to clients is in a pdf format unless they are a user
Some additional packages are pricey in consideration of what companies already pay
- All packages include basic support (email only); can upgrade to premier to include phone too
- We get results in just hours where other software can take days to update listings
- We’ve seen some of the best results for our clients when using Yext
9. Rannko
Rannko is a cloud-based digital reputation management solution for small businesses. The solution provides modules for review management, listing management, task management and social media post scheduling.
The review management module syncs with Facebook, Yelp, Google and other applications to monitor user reviews. Users can receive review notifications and respond to them automatically or manually in real time through text messages. The solution sends review requests and reminders to customers and tracks the number of reviews received from them.
Coverage: Nationwide
Free reputation analysis: Free scan + free trial and then tiered plans
Review Monitoring: Yes
Multi-Location: Yes, and franchises
Social Media: Platform integrates with top sites
Reporting: Advanced system reporting
Content creation: No
Support: Average
Ease of use, set up and operation of the software is second to none
Platform is a combination of various tools already available
Manages multi location businesses very well
UI isn’t as clean as others
Support is slow to fix bugs
- Help center, chat, e-mail
- Rannko has allowed entrepreneurs to easily build up 5 star reviews with auto posts to social media
- The system simplicity for franchises have earned some top national franchise contracts
10. ReviewNinja
Review Ninja is a cloud-based review management solution designed to help businesses monitor their online reviews. It is suitable for small businesses in a variety of industries.
ReviewNinja supports review generation and monitoring on Google, Facebook, Yelp, Foursquare, TrustPilot and other review platforms. Users can send emails and text messages in bulk that prompt customers to leave reviews.
Coverage: Nationwide
Free reputation analysis: Free trial
Review Monitoring: Yes
Positive Content: Pushes 5 star reviews to social media sites
Social Media: Platform integrates with top sites
Reporting: Advanced system reporting
Content creation: No
Support: Average
Ease of use
Support is easy to contact
Easily integrate with social sites for pushing 5 star revews
UI isn’t as clean or intuitive
Support is slow to fix bugs
- E-mail support only
- MyReviewNinja is fairly new so not a lot of clients, but it has helped those on board
The reputation management software you choose to preserve your company’s reputation is a vital tool to have at your fingertips when you are trying to increase your search engine optimization (SEO).
As a tool to assist your company, we have created a Top 10 List that reviews and rates the top reputation management software for 2020. Professional digital marketers find these tools essential in tracking the details of your reviews and online presence, which helps them to dispel rumors and maintain the example you wish to present for your business when potential clients search for the services you provide. When you are looking for a software program that will increase your SEO, you must keep the specific needs of your enterprise in mind.
This Top 10 List aims to help you do just that, with informational ratings of each of the best reputation software management programs for 2020. The investment you make in the appropriate software will help to keep your online presence positive and attract customers to your company.