Top 10 Review Management Software - Tested and Evaluated


Jack Hunt

Do you want to reach everywhere?

Here on this page, we evaluated all of the top online review management software to list out the 10 best based on our comprehensive evaluation methodology.

Pick one and make your online presence felt all around the world!

Our Evaluation Methodology:

  1. We evaluate strategies, results, reputation and support of the top online review management software.
  2. We look for all features offered by each companies.
  3. We compare pricing package and contract options.

Keen on the methodology to choose the top online review management software? We have it covered here.

Review management software

Top 10 Best Online Reputation Management Companies

1. MyReviewEngine
Get more 5-star reviews and triple your sales. The number one all-in-one reputation management software for monitoring, managing and boosting online reviews. Easily invite your clients to review your business. Gauge customer intent before reviews are posted. Earn lots of 5-star reviews and increase your sales.

You can quickly and easily auto-post your 4 or 5 star reviews to social media (i.e. Facebook and Twitter) to keep your stream full of positive influences. Just integrate your social accounts, set the schedule, and our software does it all for you!

Coverage: Nationwide

Free reputation analysis: Yes

Negative content: Filtering of negative reviews

Positive content: Publishing positive feedback to your website via review stream

Web presence: Creation and maintenance of a website

Social media profiles: Creation and publishing of content

Content creation: videos, images, text, GIFs

Support: Outstanding

Fast support
Affordable plans
Expert team members
Review stream to automatically grab 4 and 5 star reviews
Ability to set up auto emails requesting a review from customers or patients
Floating review widget
Advanced reporting for review metrics

Can't have multiple profiles on Google, Yelp, Facebook etc
Review stream cannot be customized aesthetically

SUPPORT
  • Intuitive UI
  • Expert support via e-mail and phone
RESULTS
  • Hundreds of small and medium size business actively utilizing our reputation management software
  • Hundreds of satisfied clients

2. REQ

Crucial decisions and opinions are increasingly made based on search results alone. Why leave those results to chance? Present the best and most accurate information about your brand, gain control of your digital reputation, and get noticed for the right reasons with REQ.

As a company founded at the dawn of the search engine era, REQ defined the field of online reputation management (ORM) and has years of experience equipping leading brands with tactical reputation solutions and ORM services.

We build, monitor, and influence relevant online content, wherever it lives, to accentuate the aspects of your story you want to be known for.

Coverage: Nationwide

Free reputation analysis: Yes

Negative content: Removal of negative reviews

Positive content: N/A

Web presence: Creation of a website

Social media profiles: N/A

Content creation: N/A

Support: Standard

Reliable support
Tiered plans
Seasoned team members

Expensive tiered plans
Slow response times via e-mail

SUPPORT
  • Phone support is best
  • Knowledgeable team members
RESULTS
  • Helped reverse negative content - including U.S. landmarks
  • Hundreds of positive reviews from past clients

3. Podium
Podium is trusted by over 180,000 users to improve the customer experience and understand what makes your business successful. The Podium platform is geared around convenience for customers and giving business owners the tools they need to be there for customers. Improve your customer experience with reviews, sentiment analysis, messaging, Webchat and more.

Coverage: Nationwide

Free reputation analysis: Free demo

Negative content: Negative feedback management

Positive content: N/A

Web presence: N/A

Reporting: Analytics + dashboard

Content creation: N/A

Support: Above average

In-person, online, webinar, and documentation training
Online support
Dashboard to view analytics and metrics
Survey/poll management

Lack of pricing up front
Complicated and demanding approach to obtain the customer's cooperation in responding
Require a one year agreement up front knowing customers will cancel the service

SUPPORT
  • Online + documentation
RESULTS
  • Users are able to get in touch with clients that simply stop communicating
  • Results in less time than most competitors

4. Reputation Resolutions
Founded in 2013, Reputation Resolutions was created to help companies and individuals repair, enhance, protect, and manage their online reputation. Reputation Resolutions has quickly evolved into one of the leading online reputation management firms in the United States.

The Reputation Resolutions Team has successfully helped over 2,000 clients fully resolve their online reputation issues. Our clients include celebrities, politicians, executives, professional athletes, small businesses, Fortune 500 companies, and many more.

The Reputation Resolutions Team consists of only the most elite and experienced specialists and strategic partners to help clients. Our specialists include, but are not limited to: Internet law & online defamation attorneys, digital crisis management specialists, media placement & PR specialists, online branding experts, search engine gurus, and more.

Coverage: Nationwide

Free reputation analysis: Yes

Negative content: Bury negative search results

Positive content: N/A

Web presence: N/A

Reporting: Monthly report

Content creation: N/A

Support: Above average

Isolates negative results
Monitors search results
Removal or suppression of negative content
"Crisis Shield" program to remove or suppress future negative content

Slow responding to clients
Lack of transparency with work being done

SUPPORT
  • Support via e-mail and phone
RESULTS
  • Gets results quickly and they delivered on everything that was promised
  • Real experts in their field that you can trust to get the job done right
  • Informative, responsive and professional

5. Weave
Weave’s mission is to bring local businesses and the people they serve closer together. We do this by modernizing the way businesses interact with their customers, unifying their data and all channels of communication onto one smart platform.

Coverage: Nationwide

Free reputation analysis: Yes

Negative content: Real-time monitoring

Positive content: N/A

Web presence: N/A

Reporting: Monthly report

Content creation: N/A

Support: Average

Collect and monitor reviews on Google and Facebook
Texting customers a link to review while they’re at the front desk
Automate review requests to go out after appointments to save your staff time.
Real time monitoring

Very backlogged with the online chat and phone support
They create secondary problems while trying to fix the main problem
They would do updates during the workday with no warning to us

SUPPORT
  • Support via e-mail, phone, and chat
RESULTS
  • Weave was able to give us what customer's prefer - an email or text invite
  • Earned dozens of reviews for clients in a shorter time than most platforms

6. NiceJob
NiceJob is built for service businesses (B2C), SaaS, & agencies. NiceJob is the easiest way to get more great reviews and build a great reputation. The platform automates your social media marketing using your great customer reviews and photos. And we help you improve your search engine results, website traffic, and sales by publishing your reviews and photos to your website.

Coverage: Nationwide

Free reputation analysis: 14 day free trial

Negative content: N/A

Positive content: Microsite is created to help drive sales & traffic

Web presence: Microsite built and maintained

Reporting: System reporting

Content creation: No

Support: Average

They've made requesting reviews easy - takes 2 clicks and 30 seconds
Detects if customers haven't left a review and sends smart reminders
Smart funnel will distribute your reviews on the sites where they'll be seen most

Platform does not integrate with sites for specialty businesses
There is no widget to get a review directly on our website
Not easy to contact support

SUPPORT
  • Support via e-mail and phone
RESULTS
  • Tripled the reviews of dozens of clients in a short time

7. RizeReviews
Capture both positive and negative customer experiences and boost your brand’s online reputation. Our reputation management software was specially designed to help you monitor and grow your customer reviews with ease.

Coverage: Nationwide

Free reputation analysis: Free demo

Negative content: N/A

Positive content: N/A

Social Media: Platform integrates with top sites

Reporting: System reporting

Content creation: No

Support: Above average

Leverages the potential of technology in monitoring customer feedback across online platforms
Software allows you to monitor, boost and restore your online reputation effortlessly
Flexible review acquisition system that enables you to schedule your ORM campaigns easily
reputation management tools built with CRM-enabled point of sale (POS) system

Pricing not available up front
Phone support lacks

SUPPORT
  • Support via e-mail and phone
RESULTS
  • Transformed hundreds of small businesses reputations in a shorter time than competitors

8. Broadly
We champion your local business. We believe in your positive impact on the community. We connect you with modern consumers, simplify your operations, and grow your word of mouth.

Coverage: Nationwide

Free reputation analysis: Free quote

Negative content: N/A

Positive content: N/A

Social Media: N/A

Reporting: Yes

Content creation: No

Support: Average

Took the clients right to Google, Facebook, etc to collect the reviews
Software does everything by itself and reports back to you
Support responds within a few hours

Integration never fully automated and reviews were fewer than previous methods
E-mail support lacks while phone support is thorough

SUPPORT
  • Dedicated support team
  • Same day phone support
  • Personalized business strategy
RESULTS
  • Clients saw results within a few weeks
  • Grew their client base by 75% - mostly based on word of mouth

9. Chekkit
Chekkit is a cloud-based reputation management solution that caters to service-oriented businesses such as dentists, chiropractors, brokers and more. Key features include campaign management, response management, review monitoring and sentiment analysis.

Additionally, Chekkit offers users negative feedback management functionality and an internal dashboard that helps them to keep track of their business procedures from a single place. It also provides users with mobile applications for Android and iOS devices.

Coverage: Nationwide

Free reputation analysis: No

Negative content: N/A

Positive content: N/A

Benchmarks: Yes

Reporting: Yes

Content creation: No

Support: Above average

Phone app is more stable than competitor phone apps
Staff at Chekkit couldn't be more helpful
Cheaper than competitors

Too many bugs in their system
Phone support is slow
App tends to crash

SUPPORT
  • Phone and e-mail support during business hours
RESULTS
  • Outstanding software and helpful team
  • Affordable for entrepreneurs and small businesses
  • Clients converted from competitor systems to here due to results

10. LocalClarity
Providing more functionality for the cost than most platform, LocalClarity helps multi-location businesses and agencies build relationships through direct reviews responses, gain insights into customer feedback trends, and drive additional local web traffic. Manage reviews from dozens of sources in a single ReviewsInbox.

Additionally, Chekkit offers users negative feedback management functionality and an internal dashboard that helps them to keep track of their business procedures from a single place. It also provides users with mobile applications for Android and iOS devices.

Coverage: Nationwide

Free reputation analysis: No

Negative content: N/A

Positive content: N/A

Benchmarks: Yes

Reporting: Yes

Content creation: No

Support: Above average

Engage all of your customers from all of your locations in a single control panel
Easily manage GMB Questions & Answers across locations in the same portal
Use the Reviews Inbox to effortlessly manage reviews across all your locations

The messaging system may not be as interactive as some other platforms
Minor bugs here and there
Pricing tiers can run expensive

SUPPORT
  • Work directly with local visibility experts who provide personalized video analysis reviews of your local performance.
RESULTS
  • Has thousands of customers across 20 unique genres

Review engine management software is an essential element of any business’s arsenal as it works toward preserving its reputation and boosting search engine optimization (SEO). We have put together a Top 10 List of the best review management software tools you can use to keep your company at the top of its game.

Digital marketing pros recognize this software as one of the best ways to track your company’s online reviews, clear up misinformation, and work toward making improvements that will build your reputation and earn the trust of potential clients. As you begin searching for the best review management software for your enterprise, it is imperative to choose the tool that best suits the unique needs of the business you run.

Our Top 10 List will act as a guide to help you choose the most appropriate software to ensure your sparkling reputation and boost your ranking in search engine results. The tools you use today will help build a strong standing in the business world and develop the future of your company.

5/5 (1 Review)